Privacy Policy

When you create an account or use a U LUX service, we may receive your name, email address, phone number, sign-in details, profile preferences, saved locations, and the information you enter in an application for a chauffeur, partner, agent, or other role. Role-specific records can include business details, qualifications, documents, vehicle information, and payment-setup information.

Reservations can include pickup and drop-off addresses, stops, dates and times, flight details, passenger counts, guest contact information, special requests, trip notes, and reservation history. We also receive information you send through trip messages, support contacts, forms, reviews, and files or photos you choose to upload.

You can enter an address or, where the app offers it, allow device location to help choose a pickup point. You can change location permission in your device settings and enter an address instead. We process the pickup, destination, and route information you provide to quote, arrange, and operate your trip.

During relevant trip stages, the chauffeur app can send the chauffeur’s location so dispatch and the passenger can follow the assigned ride. Location and trip updates are used for coordination, safety, and service records; access depends on the trip and the person’s role.

Stripe processes payment card collection, saved-card setup, authorizations, charges, refunds, and applicable payouts. U LUX keeps payment-related identifiers and transaction records, such as amounts, status, card brand, and last four digits where available. We do not store full payment card numbers in our application records.

If you choose Continue with Google, Google provides sign-in information such as your account identity, email address, and profile details made available through that sign-in. Email and password sign-in remains available. We use this information to authenticate you and connect your activity to the correct account.

We use contact details to send reservation, chauffeur, trip, account, payment, refund, and support communications through the app, email, or text. Trip messages may be delivered to the other party by text. Transactional SMS consent is optional and is not required to book. Message frequency varies; message and data rates may apply. Reply STOP to stop texts or HELP for assistance. Account settings also include certain notification preferences.

When you use rewards, credits, referral links or codes, partner offers, or a role-based portal, we process related ride activity, code attribution, eligibility, balances, applications, activity records, and payment or commission records to administer those features. Access to portal information depends on the role and the reservation or organization involved.

We collect technical and usage information needed to run, troubleshoot, secure, and improve the website and app. This can include page views, button or workflow events, session identifiers, account identifiers when signed in, browser or device information, approximate screen size, timestamps, and error or security logs. Configured analytics services may receive usage events and page information. We do not use these records as a substitute for the reservation details you provide.

We use information to create accounts, provide quotes and chauffeured transportation, assign and track trips, process payments and payouts, provide support, administer benefits and partner programs, meet recordkeeping obligations, protect the service, and improve the app.

Information needed to operate a trip can be shared with the assigned chauffeur, dispatcher, or approved transportation operator. Authorized partners and role-based portal users may see information needed for their assigned work or attribution. Service providers that help us operate the service include our authentication and hosting providers, Stripe for payments, Google for sign-in or maps and address services, messaging and email delivery providers, and analytics providers when configured. Those providers process information in connection with their services. We may also disclose information where required by law or to protect rights and safety.

We do not sell personal information. Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes; they are used with providers needed to deliver requested service messages.

We keep information as needed to provide the service, maintain transportation and financial records, resolve disputes, protect the service, and satisfy applicable legal obligations. Different records may be kept for different lengths of time; we do not promise a single retention period for every category.

We use access controls and other technical and organizational measures to protect information. Access to reservation and portal records is limited by account permissions and service responsibilities. No online system can guarantee absolute security.

You can update your account details and some notification preferences in your profile, manage device location permission in your device settings, and choose not to provide optional SMS consent. You may ask us about your information or request a correction or deletion using the contact details below. Applicable rights depend on where you live and the information involved.

Customer accounts can be deleted from Account → Profile in the app. Account deletion removes sign-in access and specified personal profile and reservation contact details, while certain reservation, transaction, security, pricing, and deletion-request records remain for operational, financial, or legal reasons. Owner or administrator accounts require assistance before deletion so access can be transferred safely.

U LUX is a U.S.-based chauffeured transportation service operating in Utah and is not directed to children under 13. If you believe a child has provided personal information to us, please contact us.

We may update this policy as our services change. An updated version will appear here with a new effective date.