Privacy Policy

Overview

U Lux ("we", "us") provides luxury chauffeured transportation across Utah. This policy explains what personal information we collect when you book a ride or contact us, how we use it, and the choices you have.

Information we collect

Contact details (name, email, phone), trip details (pickup / dropoff, flight information, passenger count), and payment information processed by our payment provider. We also collect standard log data when you use our website.

How we use it

To fulfill reservations, communicate about your ride, process payments, and improve our service. We do not sell personal information.

Location information

With your permission, we use your device location to set an accurate pickup point and to show your chauffeur's live position while a ride is active. Chauffeur location is shared only during an active reservation and only with the people on that reservation. Location is never collected in the background, never sold, and never used for advertising. You can decline or revoke location access at any time in your device settings and still book by typing an address.

Photos

Photos are accessed only when you choose to attach an image to a reservation or a support request. We do not browse your photo library.

Messages and notifications

We send reservation, payment, refund, and chauffeur-status updates by email and text message to the contact details you provide. Messaging inside the app is limited to the people on a specific reservation.

Text messaging consent is optional and is never required to book transportation. If you opt in, the messages you receive are transactional only: reservation confirmations, chauffeur assignment, pickup reminders, arrival and trip status updates, and customer support replies. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out or HELP for help.

Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes. We use your mobile number and consent record only to deliver the transactional messages described above, and we share it only with the messaging carrier and provider required to deliver them.

Service providers

We share only what is necessary with the providers that run the service: our payment processor (Stripe) handles card details, which we never store; mapping and address search are provided by Google Maps Platform; our hosting and database provider stores reservation records; and messaging providers deliver email and SMS. When a reservation is fulfilled by an approved partner company, that company receives only the trip information required to operate the ride.

Your account and deleting it

You can create an account to view your trips and receipts. You can delete your account at any time from Account → Profile inside the app; deletion removes your profile and personal contact details. Records we are required to retain for tax, accounting, safety, or legal reasons (such as completed trip and payment records) are kept in de-identified form.

Tracking and children

We do not track you across other companies' apps or websites, and we do not use your data for third-party advertising. U Lux is not directed to children under 13.

Contact

Questions? Reach us at info@rideulux.com.